Order and Shipping Policy
Thank you for visiting Riverside Records Manila. Effective 1 February 2021, please be guided by our new order and shipping policies.
We encourage all customers to place orders through our website to help us better manage the logistics. We have tried to simplify the ordering process to that you can easily purchase the albums you have been looking for.
We accept the following modes of payment:
1. Bank deposit to BDO or BPI
2. GCash or PayMaya
3. Visa/Mastercard Credit Cards
If you wish to use other methods, please message us to see if we can accommodate your request.
Shipping within Metro Manila
We will strictly follow a daily cut-off time for orders. Orders that are placed on our website on or before 5:00 PM will be available for pick-up and shipping starting the following day. Orders placed after the cut-off will be counted as a next-day order and shipping will be available 2 days after. We currently cannot accommodate same-day shipping on orders.
All orders for shipping within Metro Manila are placed inside an eco bag. Our preferred delivery provider is Lalamove as they have an insulated bag which can help protect the records. Customers can opt to book using their own provider at their own risk.
Provincial orders are shipped out only once a week. Orders that are placed on our website on or before 8:00 AM every Saturday will be available for shipping during the weekend. Orders placed after the cut-off will be available for shipping on the following weekend. We currently cannot accommodate same-day shipping on provincial orders.
All provincial orders for shipping are packed in used LP mailers and wrapped with a bubble sheet for extra protection. All orders are shipped via LBC with tracking and insurance. We currently cannot accomodate requests for other shipping providers.